Jem Beauty Supply
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Business Hours: M-F 9AM-5PM, Sat/Sun & Holidays: Closed
Address: Unit 4, 13890 104 Ave, Surrey, BC, V3T 1W9
1-877-322-8889 We Ship to Canada & USA. Flat rate shipping!
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Terms and Conditions

Price, specifications and terms of offers are subject to change without notice. JEM BEAUTY SUPPLY is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. JEM BEAUTY SUPPLY does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. JEM BEAUTY SUPPLY reserves the right to refuse service to anyone.

Payment Methods

We process payment via PayPal, you can pay us in your local currency via PayPal with following methods,

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Gift Certificate
  • T/T or wire transfer is required for large amount of purchase

Processing Time

You can expect your order to be processed within approximately 1-2 working day, provided the items are in stock and there are no problems with payment verification. Orders are not processed on weekends and holidays (we observe statutory holidays in Canada). 

Shipping Methods

We ship products worldwide from Surrey, B.C., Canada. We use postal service, UPS and Fedex to ship our orders.

  • Usually, the delivery time is 1 to 7 business days to a Canadian address,  plus 1-2 business days  to process the order.
  • Usually, the delivery time is 6 to 12 business days to a USA address,  plus 1-2 business days  to process the order.
  • Usually, the delivery time is 6 to 12 business days internationally,  plus 1-2 business days  to process the order.
  • Standard shipping time is estimate only and it's not guaranteed. The actual delivery time may vary  depending on the destination.

Cross-Ship

We do not cross-ship items under any circumstance.

Sales Tax

HST will be charged for orders shipped to British Columbia, Ontario ,New Brunswick, Nova Scotia and Newfoundland.

All other orders shipped to a Canadian address will be charged GST only.

We do not charge any sales tax for orders shipped to non-Canadian or international address.

Duty Tax

It is the customer’s responsibility to pay any duty tax / tariff that may incurred.

Product Testing

JEM BEAUTY SUPPLY, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. JEM BEAUTY SUPPLY does not conduct product testing before shipping any merchandise.

Order Acceptance Policy

This order acknowledgement is not a contract and does not constitute an acceptance of your order. It is only a record of your offer to purchase a particular item at a particular price. After you have placed an order, JEM BEAUTY SUPPLY will determine whether or not to fill the order, and JEM BEAUTY SUPPLY has the right to refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site.

JEM BEAUTY SUPPLY reserves the rights to accept, refuses, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that JEM BEAUTY SUPPLY’s total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to JEM BEAUTY SUPPLY for the product, giving rise to JEM BEAUTY SUPPLY liability.

Physical Damage Policy

Physical damage to any product purchased at JEM BEAUTY SUPPLY will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.  As a result, JEM BEAUTY SUPPLY will return any physically damaged item back to the customer at the customer's expense.

Restocking Fee

A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Out of Stock

Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your JEM BEAUTY SUPPLY login to alert you of the situation.

Order Status

JEM BEAUTY SUPPLY will keep you informed of your order status via e-mail. All tracking information will be emailed to your JEM BEAUTY SUPPLY ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

Privacy

JEM BEAUTY SUPPLY respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from JEM BEAUTY SUPPLY are updates to any recent orders and/or returns.

Change Orders

You may request a change to your order provided the order has not already been dispatched. Please call the customer service hotline during business hours to request a change to your order. Please have your sales order  or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call the customer service hotline during business hours to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Product Listings

JEM BEAUTY SUPPLY strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, JEM BEAUTY SUPPLY shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from JEM BEAUTY SUPPLY are provided as resources to customers looking for additional information and/or professional opinion. JEM BEAUTY SUPPLY does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions

JEM BEAUTY SUPPLY is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, JEM BEAUTY SUPPLY puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. JEM BEAUTY SUPPLY relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, JEM BEAUTY SUPPLY will not be held responsible for product revision changes.

Product reviews

All review submissions are subject to moderation by JEM BEAUTY SUPPLY. Please follow our submission guidelines. JEM BEAUTY SUPPLY moderates all review submissions to ensure that only reviews that offer helpful insight are published.

(JEM BEAUTY SUPPLY reserves the right to accept or reject any review in its sole and absolute own discretion.)

Damage on Arrival

DOA's (Damage On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that JEM BEAUTY SUPPLY ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.

JEM BEAUTY SUPPLY PURCHASE AGREEMENT

By accepting delivery of any product delivered from JEM BEAUTY SUPPLY ("JEM BEAUTY SUPPLY"), you ("Customer") agree to be bound by the terms and conditions listed below. You and JEM BEAUTY SUPPLY agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and JEM BEAUTY SUPPLY. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from JEM BEAUTY SUPPLY.

1.  Product Return Procedure
To return a product, you must obtain a Return Merchandise Authorization ("RMA") number for the product and approval from JEM BEAUTY SUPPLY. JEM BEAUTY SUPPLY will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by JEM BEAUTY SUPPLY. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to JEM BEAUTY SUPPLY. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, JEM BEAUTY SUPPLY's Return Procedure will be breached and JEM BEAUTY SUPPLY may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

JEM BEAUTY SUPPLY will not refund to Customer the original shipping charges. In addition, JEM BEAUTY SUPPLY will assess a 20% restocking fee against the Customer's account on all returns for refund.

 2. WARRANTIES
JEM BEAUTY SUPPLY is a reseller only. Products sold by JEM BEAUTY SUPPLY are not manufactured by JEM BEAUTY SUPPLY. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). JEM BEAUTY SUPPLY assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. JEM BEAUTY SUPPLY MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. JEM BEAUTY SUPPLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

3. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES JEM BEAUTY SUPPLY'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. JEM BEAUTY SUPPLY SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. JEM BEAUTY SUPPLY SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT JEM BEAUTY SUPPLY HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

4. GENERAL TERMS AND CONDITIONS

Payment Terms
Orders: An order is not binding upon JEM BEAUTY SUPPLY until it is accepted; JEM BEAUTY SUPPLY must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with JEM BEAUTY SUPPLY.

Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the JEM BEAUTY SUPPLY invoice.

Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between JEM BEAUTY SUPPLY and Customer shall be governed by the laws of Canada, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. JEM BEAUTY SUPPLY and Customer consent to the exclusive jurisdiction and the exclusive venue of the Courts of British Columbia, Canada, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against JEM BEAUTY SUPPLY that is more than one year after the date of the applicable invoice.

Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Canada law.

Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement
These terms and conditions, together with JEM BEAUTY SUPPLY's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between JEM BEAUTY SUPPLY and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between JEM BEAUTY SUPPLY and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.



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