Flat Rate Shipping
We offer flat rate shipping for most orders, except oversized items. We will confirm with you if the shipping cost exceeds our published rates.
|Local In-Store Pick up
All products sold are covered by manufacturer warranty unless stated otherwise.
Warranty periods are calculated from your original date of purchase. Receiving our replacement warranty item at a later date does not extend your warranty.
You can expect your order to be processed within approximately 1-2 working day, provided the items are in stock and there are no problems with payment verification. Orders are not processed on weekends and holidays (we observe statutory holidays in Canada).
We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. By default we use postal services, if you would like to use another carrier like UPS, Purolator or FedEx to ship your orders, please send us a request and we will get you the approximate costs. We ship all our products from Surrey, B.C., Canada.
- Usually, the delivery time is 1 to 7 business days after shipping to a Canadian address, plus 1-2 business days to process the order.
- Usually, the delivery time is 6 to 12 business days to a USA address, plus 1-2 business days to process the order.
- Usually, the delivery time is 6 to 12 business days internationally, plus 1-2 business days to process the order.
- Standard shipping time is estimate only and it's not guaranteed. The actual delivery time may be vary depending on the destination.
Physical Damage Policy
Physical damage to any product purchased at JEM Beauty Supply will effectively void warranty coverage. We will return any physically damaged item back to the customer at the customer's expense.
A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
Out of stock
Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to you to alert you of the situation.
We will keep you informed of your order status via e-mail. All tracking information will be emailed to you once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.
Return & Exchange
Absolutely no return or exchange on chemical (i.e., polish, lotion, etc) products, eletrical items (i.e., clipper, flat iron, etc), hygienic products (i.e. scisors, nippers, etc), and all furniture. Return or exchange can be accepted for unopened products only. All return and exchange will only be processed with approved RMA request. If you change your mind and decide you no longer want a product, or want to exchange it for another one, please ship it back to the following address along with your invoice and a brief note within 30 days from the date of your purchase.
Jem Beauty Supply
Unit 4, 13890 - 104 Ave.
Surrey, BC V3T 1W9
Shipping is not refundable. For an order with discounted or free shipping, the actual shipping charge will be deducted from the full order amount.
For USA/International customers: please declare the package as Return Product with a value less than $20; otherwise there will be extra Canadian tax/duty.
We will process your return/exchange within 2 business days after receiving your return. We will issue credit to your original credit card account (credit card order) or send you a check (order with check or money order) if there is a balance.
In the case of shipping damages, please contact the carrier or our customer service department.
Please use a registered mail, or a trackable shipping method, and prepay the shipping cost to ship back the package. If your account is not credited within a reasonable time, please contact our customer service department.